You have new hardware (most likely server). You pop in a debian/ubuntu installer CD, tell it what kind of keyboard you have and expect it to scan the CDROM for packages, but….uh-oh, it can’t find the CD! What do you do?! Well, realistically there’s not a lot you can do to make it work, but you can do a lot to help get it fixed. You need to pull off /var/log/syslog, the output of lspci, lspci -v and lspci -vvnn. You may very well find yourself having a problem with that though, because you’re still pretty early in a typical linux boot process, so you probably don’t have any disks mounted and you may find yourself missing any modules to make that happen. You should have usb-storage.ko though. That and isofs.ko. Can you see where this is going? :) find the .udeb’s on your install CD with a working computer, ar -x the core fs modules one and pull out ext3 (and jbd and mbcache), or vfat and its dependencies. put them in a directory, then do mkisofs -o /dev/usbstick1 /path/to/modules. You now have a partition on your USB stick that is an ISO9660 filesystem (ie a CD). Obviously make sure you don’t do this on a USB stick you care about the contents of. Chuck the USB stick into the broken server, modprobe usb-storage, mount the newly appeared partition and copy the modules over to the right place in /lib/modules/. Unmount the USB stick, modprobe the drivers and now you can put in an ext3/vfat formatted USB stick and you have somewhere to write the debugging information to! Easy! :) Now file a bug with the debugging information you collected.